Deepfake Voice Scam Playbook for Families and Staff

Voice cloning can be used to impersonate a family member, colleague, or other trusted person. A familiar voice is not enough to verify a request involving money, access codes, private information, or a pickup.

Pause-and-check procedure

1. Tell the caller you will call back through a number already saved or listed in an official directory.
2. Ask another trusted person to confirm the request through a separate channel.
3. Use a privately agreed family verification phrase if you have one, but do not treat it as proof by itself.
4. Confirm the amount, recipient, account, or pickup details independently before taking action.
5. For workplace transfers, follow the organization's existing approval and callback rules; do not let urgency bypass a second approver.
6. If the caller pressures you to keep the request secret, stop and contact the person or organization directly.

If you already shared money, a code, or account access, contact the bank or service provider immediately and preserve messages and call details. This procedure reduces reliance on voice recognition; it cannot prove who is speaking or stop all impersonation attempts.