Who is responsible
Velocity Ops is a trade name of Late Apex LLC. We handle the information described here to respond to service requests and provide the services you choose. If the storage location matters to your decision, contact us before sending sensitive information.
Contact requests
The contact form asks for your name, email address, service interest, and a description of your challenge. Company and desired timeline are optional. We use those details to review and respond to your request. Do not include passwords, recovery codes, financial account numbers, or confidential files in the form.
Your request may be sent to the people handling intake and, when transactional email is in use, to our mail provider so we can send a receipt or internal notification. The notification may include the information you submitted.
Assessment answers and results
While you complete an assessment, draft answers are kept in this browser tab. When you submit, your answers and a separate result summary are saved. The result contains scores, recommendations or flags, and the time it was created.
A result link does not require a portal sign-in. Anyone who has the link may view its summary, so treat it as private. Raw answers are stored separately and are not displayed on the result page.
Submitted assessment answers and result summaries are retained until manually deleted; they do not expire automatically. Email [email protected] to request deletion. We may verify your identity or authority and will explain any limits or other records involved. Draft answers in this browser are separate from submitted server records.
Portal and billing information
If you use the client portal, Clerk handles sign-in and may process account, browser, and security information for authentication and abuse prevention. Portal records may include your account ID, name, email, role, and client association, together with project details, milestone status, document links, messages, findings, evidence references, and retest requests. The engagement documents identify the file service used for any linked documents.
If invoice checkout is offered, Stripe handles the checkout and payment details. We keep invoice and payment records needed to reconcile the amount, status, date, and provider reference.
Survey events and service logs
We record assessment activity to help operate the service. These records can include a correlation code rather than the link that opens your report, assessment type, summary scores or counts, and the IP address used to submit or view a result.
When technical request logging is enabled, logs can include the request path, method, status, time taken, IP address, user-agent, and a request identifier. Hosting providers may retain their own copies according to the settings for the service. Retention depends on the systems used, and we do not publish a fixed deletion period for these logs.
External services
Pages request typefaces from Google Fonts, so your browser contacts its font services when loading them. Submitted inquiry and assessment fields are not included in those font requests. Other features use external services. Our mail service may handle contact receipts and notifications; our scheduling provider may receive information you enter when booking; Clerk handles portal sign-in when you use the portal; Stripe handles invoice checkout when offered; and OpenProject may receive lead or accepted-proposal details for project tracking. These services are used only when relevant to the request or engagement.
Before entering information in an embedded scheduler or payment page, review the privacy notice shown by that provider. The links below go to the providers' own privacy notices.
Google Privacy Policy · Clerk Privacy Policy · Stripe Privacy Policy · Resend Privacy Policy · OpenProject Data Privacy Policy · Calendly Privacy Notice (if used)
Questions or requests about your information
You may contact us to ask what information is associated with your request, correct contact details, or request deletion. We may verify your identity or authority first. We will review the request and explain any limits or other records involved. We do not promise a response deadline or fixed deletion period.
Some information may also be held by a service provider or in a project record. Those copies may need to be addressed separately and can follow the provider's retention rules.